Privacy Policy

Last updated: July 15, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Sewwandi Rice Mill (Pvt) Ltd.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Sri Lanka
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual under applicable data protection laws.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Sewwandi Rice Mill (Pvt) Ltd., accessible from https://sewwandiricemill.com/.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First name and last name
  • Company / Business Name
  • Email address
  • Phone number

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool or through Your browser settings.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies (Session Cookies): These Cookies are essential to provide You with services available through the Website and to prevent fraudulent use of user accounts.
  • Cookies Policy / Notice Acceptance Cookies (Persistent Cookies): These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies (Persistent Cookies): These Cookies allow Us to remember choices You make when You use the Website, such as remembering your language preference or login details to provide a more personalized experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: To manage Your registration as a user of the Service.
  • For the performance of a contract: The development, compliance and undertaking of bulk wholesale purchases, contracts, or service transactions.
  • To contact You: To contact You by email, telephone calls, SMS, WhatsApp, or other equivalent forms of electronic communication regarding updates or informative communications.
  • To provide You with news, special offers, and general information about our product catalog, wholesale supply schedules, and company updates unless You have opted not to receive such information.
  • To manage Your requests: To attend to and manage your bulk supply, sample, or export queries.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We apply the following maximum retention periods, after which data is securely deleted or permanently anonymized:

  • Account Information: Retained for the duration of your active account relationship plus up to 24 months post-closure to handle inquiries or potential legal claims.
  • Customer Support & Inquiry Data: Contact forms and correspondence are retained for up to 24 months from final resolution to monitor service quality and coordinate recurring orders.
  • Website Analytics & Server Logs: Standard technical usage logs and analytics identifiers are retained for up to 24 months.

Your Data Protection Rights (Under Sri Lankan PDPA & GDPR)

As a global commercial entity, We respect your rights to control your personal data. Regardless of your jurisdiction, you have the following key rights:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification (Correction): You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (Deletion): You have the right to request that we delete your personal data from our active systems, subject to our overriding legal or tax retention obligations.
  • Right to Object/Withdraw Consent: You may object to our processing of your data or withdraw your consent for marketing communications at any time.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable and technologically modern means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take immediate steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and displaying a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, You can contact us:

  • By email: info@sewwandiricemill.com
  • By phone: [To be updated by client]
  • By visiting our factory: [To be updated by client]